Customer Care

France Luxe® Customer Care


Customer Centric

The Finest Accessories, Inc. provides excellent customer service. Our highest priority is Our customers' happiness and satisfaction. We promise to treat you like a good friend, always with a welcoming and kind heart.

Customer Service

We provide excellent customer service and you can be assured that We will do everything We can for you to have a satisfying customer experience. If you have any questions about your order or need assistance placing an order, if you need to return or exchange products, or if you just have a question about Our products, please feel free to call Us at (888) 884-3653, 9am - 5pm PST, Monday through Friday, or contact Us by e-mail at customercare@franceluxe.com, or send a message via Our secure online form HERE.

Returns Policy

All of Our products are 100% guaranteed. If for any reason or at any time you are not satisfied with your purchase, you may return your item for an exchange (shipping charges apply for exchanges outside the United States) or full refund using the complimentary return shipping label. When sending a return, please include a note with your contact information, reason for the return, and desired outcome. A postage paid return label is included with all U.S. orders. Returns should be mailed to Us at the following address:

The Finest Accessories, Inc.,
Attn: Returns Department
PO Box 427
Preston, WA 98050
United States

Phone: (425) 831-7001
Toll Free in the USA: (888) 884-3653

For your convenience, We provide prepaid return shipping labels for returns and/or exchanges within the United States. Fill out the return form included with the label and We will provide you with an exchange, or a store credit for use on future orders, or a refund to your original form of payment. We estimate 7 - 10 business days to receive and process your return and/or exchange.


Buy Three Get A Free Gift Policy*

We take care of Our customers and value your loyalty. To show Our appreciation, We offer a standard promotion that for every three products purchased in one order on FranceLuxe.com, you will receive one complimentary gift of Our choice. The more products you buy, the more free gifts you receive!

*Due to changing inventory, We cannot promise specific accessories as gifts, but We do Our best to select wonderful gift items for you. Free gift promotion and retail discount promotions are not applicable for wholesale orders.


Newsletter

Our email newsletter is sent to Our customers who have opted in to receive Our newsletter online. If you would like to receive Our newsletter or were unsubscribed by mistake, you may re-subscribe to Our newsletter by clicking HERE.

You may choose to opt out from receiving Our newsletter by clicking HERE. You may also choose to opt out from receiving Our newsletter at any time by clicking the "Unsubscribe" link included at the end of every newsletter message, by emailing our friendly Customer Care team at customercare@franceluxe.com, or by sending a message via Our secure online form HERE.


Technical Support

If you need technical support, please feel free to call Us at (888) 884-3653, 9am - 5pm PST, Monday through Friday.

Privacy

Your privacy is important to Us. We have provided a Privacy Policy to explain what information about you that We collect, and how We use, share, and protect such information. By using the Website, you agree to Our collection and use of your information as described in the Privacy Policy. We encourage you to review the Privacy Policy to learn more. Please contact Us at customercare@franceluxe.com if you have any questions.

When you place an order through the Website, We will maintain your Order Information for Our records unless and until you ask Us to delete this information. Retaining this Order Information facilitates administration of Our 100% guarantee on Our products and provides the mechanism for processing return and exchange requests and providing replacements and refunds of ordered items.

You have the right to access personal information We hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right (which you may do at any time), please contact Us through the contact information below. We respond to all requests We receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help Us respond efficiently to your request.

To request that your personal information be corrected, updated, or deleted, please send an e-mail to customercare@franceluxe.com, or submit a request via Our secure online form HERE, or write to Us at: The Finest Accessories, Inc., 349 East Third Street, North Bend, WA, 98045, United States.
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