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France Luxe® Online Store Help


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We are here to make your shopping experience the best We can. We appreciate your business!

Customer Service

We provide excellent customer service and you can be assured that We will do everything We can for you to have a satisfying customer experience. If you have any questions about your order or need assistance placing an order, if you need to return or exchange products, or if you just have a question about Our products, please feel free to call Us at (888) 884-3653, 9am - 5pm PST, Monday through Friday, or contact Us by e-mail at customercare@franceluxe.com, or send a message via Our secure online form HERE.

Technical Support

If you need technical support, please feel free to call Us at (888) 884-3653, 9am - 5pm PST, Monday through Friday.

Privacy

Your privacy is important to Us. We have provided a Privacy Policy to explain what information about you that We collect, and how We use, share, and protect such information. By using the Website, you agree to Our collection and use of your information as described in the Privacy Policy. We encourage you to review the Privacy Policy to learn more. Please contact Us at customercare@franceluxe.com if you have any questions.

When you place an order through the Website, We will maintain your Order Information for Our records unless and until you ask Us to delete this information. Retaining this Order Information facilitates administration of Our 100% guarantee on Our products and provides the mechanism for processing return and exchange requests and providing replacements and refunds of ordered items.

You have the right to access personal information We hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right (which you may do at any time), please contact Us through the contact information below. We respond to all requests We receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help Us respond efficiently to your request.

To request that your personal information be corrected, updated, or deleted, please send an e-mail to customercare@franceluxe.com, or submit a request via Our secure online form HERE, or write to Us at: The Finest Accessories, Inc., 349 East Third Street, North Bend, WA, 98045, United States.


Credit Cards and Payment

We accept Visa, MasterCard, American Express, Discover, PayPal, and AmazonPay. Our secure shopping cart system is driven by industry-leading technology including strong 256-bit EV SSL encryption for all sensitive data transmitted during your FranceLuxe.com visit.

We do not share any of your personal information with other companies or affiliates except to fulfill contracts We might have with you (for example if you place an order through the Website), or otherwise to pursue Our legitimate business interests as described in Our Privacy Policy.




Shipping

Click HERE for information about Our shipping policies and when to expect your orders.

Returns Policy

All of Our products are 100% guaranteed. If for any reason or at any time you are not satisfied with your purchase, you may return your item for an exchange (shipping charges apply for exchanges outside the United States) or full refund using the complimentary return shipping label. When sending a return, please include a note with your contact information, reason for the return, and desired outcome. A postage paid return label is included with all U.S. orders. Returns should be mailed to Us at the following address:

The Finest Accessories, Inc.,
Attn: Returns Department
PO Box 427
Preston, WA 98050
United States

Phone: (425) 831-7001
Toll Free in the USA: (888) 884-3653

For your convenience, We provide prepaid return shipping labels for returns and/or exchanges within the United States. Fill out the return form included with the label and We will provide you with an exchange, or a store credit for use on future orders, or a refund to your original form of payment. We estimate 7 - 10 business days to receive and process your return and/or exchange.


Sale Adjustment

If an item you have purchased is reduced in price within two weeks of your order date, We will happily adjust the sale price for you. Please note that We can only make one sale adjustment per item and goods originally purchased on sale are excluded. Sale promotions are only valid for retail orders.
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